Full time Remote
Join a NY-based software company remotely. The product is used by the biopharma industry to analyze sensitive genomic data collected from patients on oncology clinical trials.
Responsibilities
- Resolving customer issues via email and video conferencing
- Collaborating with engineers and scientists to triage and fix bugs and build new features
- Creating or updating documentation based on customer interactions
- Maintaining Python scripts and tools used by customers to interact with our Platform
- Maintaining public datasets through semi-automated Python-based ETL processes
- Participate in testing and validation tasks
- Fix customer-impacting bugs in our’s Python backend systems and Javascript frontend applications
Requirements
External qualifications required:
- Bachelor’s degree or equivalent in computer science or a related field
- 2-3 years of experience with the Python and Javascript languages
- Experience and knowledge of how to use APIs, write automation and ETL scripts
- Some familiarity with secure development and application security best practices
- Experience with customer-facing communication (written and verbal)
Internal qualifications required:
- Security Awareness Training
- SDLC Training
- Our Platform Training
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