Customer Support Engineer

Remote Full time

Join a NY-based software company remotely. The product is used by the biopharma industry to analyze sensitive genomic data collected from patients on oncology clinical trials.

Responsibilities

Resolving customer issues via email and video conferencing
Collaborating with engineers and scientists to triage and fix bugs and build new features
Creating or updating documentation based on customer interactions
Maintaining Python scripts and tools used by customers to interact with our Platform
Maintaining public datasets through semi-automated Python-based ETL processes
Participate in testing and validation tasks
Fix customer-impacting bugs in our’s Python backend systems and Javascript frontend applications

Requirements

External qualifications required:

Bachelor’s degree or equivalent in computer science or a related field
2-3 years of experience with the Python and Javascript languages
Experience and knowledge of how to use APIs, write automation and ETL scripts
Some familiarity with secure development and application security best practices
Experience with customer-facing communication (written and verbal)

Internal qualifications required: