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Customer Support Engineer

Join a NY-based software company remotely. The product is used by the biopharma industry to analyze sensitive genomic data collected from patients on oncology clinical trials. 

Responsibilities

  • Resolving customer issues via email and video conferencing
  • Collaborating with engineers and scientists to triage and fix bugs and build new features
  • Creating or updating documentation based on customer interactions
  • Maintaining Python scripts and tools used by customers to interact with our Platform
  • Maintaining public datasets through semi-automated Python-based ETL processes
  • Participate in testing and validation tasks
  • Fix customer-impacting bugs in our’s Python backend systems and Javascript frontend applications

Requirements

 External qualifications required:

  • Bachelor’s degree or equivalent in computer science or a related field
  • 2-3 years of experience with the Python and Javascript languages
  • Experience and knowledge of how to use APIs, write automation and ETL scripts
  • Some familiarity with secure development and application security best practices
  • Experience with customer-facing communication (written and verbal)

Internal qualifications required:

  • Security Awareness Training 
  • SDLC Training
  • Our Platform Training

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This job has expired.