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Incident Manager

Libertex is an international brand operating for over twenty years in financial markets and online commerce. Libertex provides investors with access to trading stocks, currencies, indices, commodities, gold, oil, gas and many other financial instruments. The Libertex team has more than 2,200,000 customers in Latin America, Europe, and Asia – primarily due to delivering the first-class service. Libertex has more than 150 commercial instruments. In 2016, Libertex was recognized by Forex EXPO Awards as the best trading platform; and Global Banking and Finance Review named it the best trading application in the EAEU.


  • Investigating the source of disruptions in an IT lifecycle
  • Making corrective measures to normalize problems in services and operations
  • Taking necessary actions to reduce incident repetition
  • Closing an issue after implementing root cause analysis
  • Incident communication, alerts and notifications, collaboration in a problem resolution
  • Task management (data collection, association, description), lifecycle management
  • Automate reporting, implement dashboards, scorecards, KPIs
  • Automate workflows


  • Basic blockchain understanding
  • Knowledge of databases: PostgreSQL
  • Extensive experience in Web technologies and Web development
  • Good knowledge of HTTP(S) protocol
  • Git
  • Familiarity with Zabbix or Prometheus
  • Familiarity with Logstash, Kibana, ElasticSearch stack
  • Basic knowledge of networks
  • Linux (and/or FreeBSD) system
  • Understanding of RESTful, WebSockets, SOAP API
  • To have a sense of ownership of the role’s area of accountability
  • Good communication skills
  • Good analytical\\\\troubleshooting skills
  • English language skills to IELTS Level 5 or above

Additional Skills

  • Bitcoin/Ethereum/Ripple blockchain
  • UTXO
  • You are skilled in data visualization and web analytics tools like Grafana
  • Experience as a Software Engineer. Financial, forex, gaming industries preferable.
  • Experience working with Atlassian JIRA, ServiceDesk
  • Understanding AWS
  • Understanding CI/CD
  • Understanding of Enterprise Service Bus (Kafka)
  • Scripting languages: Python, Bash


  • Work in a dynamic and fast-paced international company
  • Competitive tax-free salary
  • Comprehensive medical insurance for all family members
  • Annual reimbursement of flight home for employee and family
  • 21 working days of annual leave plus 10 days public holidays based on the Serbian calendar
  • Fun and friendly professional environment
  • Use of leading technologies and modern business practices such as Agile
  • Excellent training and development opportunities
  • Rapidly expanding global footprint

Please submit your application in English. Click apply and create an account if you don’t have one. Answering as many questions as you can on your profile page will help us shorten the selection process. We look forward to meeting you!

This job has expired.