Product Owner

Job description

We’re looking for a Product Owner who can help transform ideas into tangible, scalable product results within a multi-tenant, white-label streaming platform designed for medical education.

This position plays a key role at the intersection of product, engineering, and customer success – ensuring every sprint brings measurable value, each user story is well-defined, and every release contributes to improving experiences for doctors and medical organizations worldwide.

You’ll be responsible for building and maintaining the full feedback and delivery framework – linking user surveys, behavioral analytics (Mixpanel), client feedback gathered through success teams, and sprint delivery into a unified system.

You’ll also drive product execution end-to-end: from backlog management and defining clear requirements to sprint coordination and release validation-always keeping in mind how every change impacts user value and core KPIs.

This role blends strategic thinking with practical execution, you’ll act as the operational backbone, ensuring alignment, communication, and ongoing improvement throughout the product lifecycle, from initial insights to live features that deliver measurable impact.

Responsibilities

• Own and maintain the product backlog across all tenants and environments
• Collect and synthesize feature requests and feedback from multiple sources:

1. End-users (doctors): Design and own systems for surveys, NPS, and behavioral tracking (event funnels, heatmaps, drop-offs)
2. Clients (associations): Gather insights from Sales and Client Success to reduce manual analysis time and highlight recurring needs
3. Management (internal): Prioritize feature requests from internal stakeholders.

• Transform feedback into insights — converting raw data into clear, actionable input for product and UX direction
• Translate insights into roadmap initiatives, linking every feature or improvement to user and client value
• Lead prioritization discussions, balancing new features, improvements, and technical hardening; make decisions transparent and data-driven
• Collaborate with CPO, CTO, Customer Success, and Engineering Leads to define sprint goals and expected outcomes
• Write clear user stories and acceptance criteria, ensuring shared understanding and testability
• Conduct refinement sessions, validate alignment before sprint kickoff, and ensure work meets business goals before release
• Track progress and maintain visibility using Jira and Confluence
• Ensure design execution aligns with product goals — working with UI/UX to maintain clean, intuitive user experiences
• Preserve product elegance — champion simplicity, scalability, and user-centered design in every release
• Support QA and Engineering to uphold release quality and product integrity
• Participate in sprint ceremonies — planning, demos, retrospectives, and roadmap sessions
• Communicate transparently: Publish bi-weekly release updates and mini-demo videos explaining what shipped, why it matters, and what’s next
• Maintain a visible, up-to-date roadmap as the single source of truth for all teams
• Build and monitor key client KPIs —registrations, engagement, client revenue, and satisfaction/NPS — connecting them to retention and growth outcomes
• Establish and own technical KPIs — including story points, cycle time, and deployment frequency
• Design and execute A/B tests to measure and optimize for improvements across the four core client KPIs

Requirements

• Have 5+ years of experience as a Product Owner or Product Manager in a SaaS environment
• Believe that clarity, consistency, and structure are the foundation of innovation
• Have hands-on experience with analytics tools (Mixpanel, Amplitude, Segment) and can set up measurement frameworks
• Bring expertise in survey and feedback systems, integrating user research, customer success data, and behavioral analytics
• Have successfully managed end-to-end product delivery — from backlog grooming and sprint planning to release validation
• Can translate business and user needs into clear, testable, and prioritized requirements
• Tie every user story and deliverable to a specific KPI or measurable user impact
• Are confident owning product delivery across multiple tenants and client configurations
• Understand engineering workflows and communicate seamlessly with developers, designers, and QA
• Know how to balance speed and product elegance — building scalable, long-term solutions instead of short-term fixes
• Are comfortable saying “not now” when priorities compete, and can explain decisions with clarity.
• Have documentation and process standardization expertise with measurable improvements to team efficiency
• Possess strong technical writing and communication skills, producing clear, actionable documentation
• Have project and stakeholder management experience, working directly with founders and senior leadership
• Thrive in cross-functional collaboration and are motivated by driving tangible outcomes

Bonus Experience (Nice to Have)

• Experience with multi-tenant, white-label, or streaming SaaS platforms
• Familiarity with video-based education systems or content delivery platforms
• Understanding of feature flagging, custom configurations, and client-level releases
• Exposure to KPI dashboards, data analytics, or outcome-based prioritization
• Knowledge of AI-powered personalization, recommendation engines, or learning systems
• Experience in healthcare, medical education, or regulated industries